The Lifeline Benefit:
Affordable Communication for Everyone
In today’s world, staying connected is essential — whether it’s for work, school, healthcare, or simply keeping in touch with family. The Lifeline Benefit is a federal program designed to make phone and internet service more affordable for low-income individuals and families.
What is the Lifeline Program?
The Lifeline Benefit is a government assistance program administered by the Federal Communications Commission (FCC) that provides a monthly discount on phone or internet service to eligible low-income consumers. The goal is to ensure that all Americans have the opportunities and security that come with connectivity, including jobs, education, and emergency services.
How Much is the Lifeline Discount?
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$9.25/month discount on broadband or phone service
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Up to $34.25/month for eligible households on Tribal lands.
Note: Households can apply the benefit to either internet or phone service (but not both).
Who Is Eligible for Lifeline?
You qualify for Lifeline if your household income is at or below 135% of the Federal Poverty Guidelines, or if you (or someone in your household) participate in one of the following government programs:
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Supplemental Nutrition Assistance Program (SNAP)
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Medicaid
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Federal Public Housing Assistance (FPHA)
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Supplemental Security Income (SSI)
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Veterans Pension and Survivors Benefit
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Tribal Programs (e.g., Bureau of Indian Affairs General Assistance, Tribal TANF)
How to Apply for Lifeline
Applying for the Lifeline Benefit is simple:
Step 1: Check Eligibility
Visit www.lifelinesupport.org and use the Eligibility Tool.
Step 2: Apply Online or by Mail
Apply online through the National Verifier at nv.fcc.gov/lifeline.
Or download a paper application and mail it along with proof of eligibility.
Step 3: Choose a Participating Provider
Once approved, select a Lifeline-participating phone or internet company in your area and sign up for service with them.
Where Can You Use the Lifeline Benefit?
Many major and local service providers accept the Lifeline Benefit. This includes companies like:
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Spectrum
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Frontier
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Verizon
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T-Mobile
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Q Link Wireless
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SafeLink Wireless
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Access Wireless
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Cox (ConnectAssist and Lifeline plans)
Providers vary by state and location, so check availability in your area using the provider locator on the Lifeline Support site.
Lifeline Frequently Asked Questions (FAQs)
Q: Can I get both phone and internet service discounted with Lifeline?
A: No. Lifeline only allows one discount per household — either phone or internet, not both.
Q: What is considered a “household”?
A: A household is defined as anyone living at the same address who shares income and expenses.
Q: How long does approval take?
A: Online applications are typically reviewed instantly. Mailed applications may take up to 7–10 business days.
Q: What happens if I move or change providers?
A: You can transfer your benefit to a new provider. Be sure to inform the new provider that you are already enrolled in Lifeline.
Q: Does Lifeline expire?
A: Yes, you must re-certify every year to prove you still qualify. You’ll receive reminders when it’s time to renew.
Q: Can I combine Lifeline with other programs like the Affordable Connectivity Program (ACP)?
A: Yes! You can receive both Lifeline and the ACP benefit if you qualify for both, and many providers will apply both benefits to your internet plan for greater savings.